SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms & Conditions and should be read alongside them:
👉 https://www.hellohydration.store/pages/terms-and-conditions

By placing an order with HelloHydration, you agree to the terms outlined below.

SHIPPING OPTIONS

We offer Free Priority Insured Shipping on all orders.

In some cases, orders may ship from a third-party fulfillment partner. Regardless, HelloHydration remains responsible for ensuring your order is delivered as expected.

ORDER PROCESSING

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Once your order ships, you will receive a shipping confirmation email with tracking information.

Please note that processing times may vary during high-demand periods or product launches.

DELIVERY TIMEFRAMES

Delivery times vary based on your location and carrier. Estimated delivery times are provided at checkout but are not guaranteed.

HelloHydration is not responsible for delays caused by:

• Carrier issues

• Customs processing

• Weather or force majeure events

INTERNATIONAL SHIPPING

We proudly offer worldwide shipping, and Free Priority Insured Shipping applies to international orders as well.

Please note:

• International orders may be subject to customs fees, duties, or taxes

• These fees are determined by your local customs authority and are not controlled by HelloHydration

• Customers are responsible for complying with their country’s import regulations and paying any applicable charges

LOST, STOLEN, OR DAMAGED PACKAGES

All shipments are insured.
If your order arrives damaged or is lost in transit, please contact us at shophellohydration@gmail.com as soon as possible so we can assist you.

RETURNS & REFUNDS

Questions about refunds?
Please review our Refund Policy here:
👉 https://www.hellohydration.store/pages/refund-policy

CONTACT US

If you have any questions about shipping or delivery, you can contact us at:

📧 shophellohydration@gmail.com